Our vision is to provide the highest standard of physiotherapy care to suit our patients individual needs. To do this, it is important that our patients trust us and share all necessary information to enable us to diagnose and best treat them. We abide by the Federal Privacy Act 1988 and the National Privacy Principles. Our staff follow these principles enabling us to protect patient privacy:

Collection – We will only collect personal information that is deemed necessary.

Use and Disclosure – We will not use or disclose personal information about our patients for a purpose other than the primary purpose of collection without obtaining their consent. This consent includes the release of some health and billing information to health insurers, employers, third party insurers and workers compensation authorities in order to meet their requirements for claim assessment and payment. Reports and discussions may also be carried out with your treating doctor, or specialist to assist in the management of your injury.

Data Quality – We take reasonable steps to ensure the personal information we collect and use is accurate, complete and up-to-date.

Data Security – We have security policies in place to ensure to the best of our ability that patient personal information is protected from misuse, loss, unauthorised access, modification or wrongful disclosure.

Openness – Our Privacy policy, Complaints policy and other policies are available upon request.

Access and Correction – You have the right to request access to your health information. A viewing of your records is available by appointment with your treating physiotherapist, however if you require an actual copy of your records a written request is required and a fee of $40 will be applicable. Please note that there are exceptions where your request may be denied.

Sensitive Information – In summary, sensitive information must not be collected unless the individual has given consent or the collection is required by law.